Check basics

Before the payout, the check: verifying at Jetsetspins Casino

Every licensed casino has to know who it pays, so we confirm your details before a withdrawal clears, usually within 23 hours.

Start verification

UK licensed since 2007Regulated by the UK Gambling Commission, license 39117-1626-R-689299

Essential facts

Read this before you upload

Clear detail is how we keep a check calm rather than mysterious.

Who checks

Jetsetspins Casino Ltd

Licence

UK Gambling Commission, 39117-1626-R-689299

Usual duration

23 hours

Compulsory by

Before your first withdrawal

Questions to

[email protected]

Minimum age

18+

A first-time pass

Four moves from upload to cleared

Four moves take your file from open to approved without a second round.

Three slots, one list

Open the verification section of your account and note the three items listed: identity, address and payment method. Each has its own upload slot.

All four corners

Photograph your identity document flat, in daylight, with all four corners inside the frame. Glare and cropped edges are what send most copies back.

Whose card is it?

Is the card or wallet yours, in your name? Then a screenshot of the payment method showing your name and the last digits is enough; mask nothing else.

What is still pending?

Watch the status panel in your account rather than your inbox; it updates as each item clears. Most decisions arrive well inside 23 hours.

Upload time

The right copy the first time

Match each copy to its row and your file needs no second look.

Proof of identity

ConfirmsWho you are

Must showPhoto, full name, date of birth, valid dates

Proof of address

ConfirmsWhere you live

Must showYour name, full address, dated within three months

Payment method confirmation

ConfirmsThe money is yours

Must showYour name and the method's last digits

Four checkpoints

Know when the check comes

Each of these four moments brings a request, and this block sets out what it asks of you.

A faster first payout

A pending label sits beside your first withdrawal request, because the licence requires identity confirmation before money leaves; proof of identity and proof of address are requested.

Why a review note?

A larger sum than usual carries a review note in your account, and the licence asks where that money came from before it moves on.

Why check this method?

A newly added payment method triggers a confirmation step: payment method confirmation is matched against the name on your profile before it can be used.

Why an age prompt?

An age prompt appears when your details suggest a younger player, and a dated identity document is asked for to confirm you are 18 or over.

The source of funds request

A funds request appears in your account area because the UK Gambling Commission licence held by Jetsetspins Casino Ltd requires checks against money laundering. Treat it as routine paperwork, not a suspicion about you personally.

Depending on the review, any of these papers may be requested.

Recent bank statements
Payslips from your employer
A letter confirming your salary
Tax or pension records
Evidence of a property sale

Get your document through next time

Check the expiry date. A refusal note beside your document cites the expiry date, since the licence requires a current picture of who holds the account. Apply for a renewal before you resend. Upload the new document once it arrives.

Photograph the real document. A screenshot upload fails review, losing detail and security marks; a photograph of the physical document is the accepted form. Lay the document flat on a plain surface. Photograph it with your phone camera.

Why was it cut off? A cropped frame shows the document without its edges, so the reviewer cannot confirm it is whole and the file returns. Keep every edge inside the frame. Fill the frame with the document.

While you wait

Are my documents safe with you?

Straight answers from the team that handles every file by hand, seven days a week.

Are my documents safe once I have sent them?+

Every file travels over 256-bit SSL, the same encryption that protects your login and your card details. Only the team that reviews checks opens it, and never for anything else.

What if my name has changed since the document was issued?+

Send the document in your current name plus one proof of the change, such as a marriage certificate or a deed poll. Both files are read together, so your account keeps one clear identity. Nothing else needs to be redone.

Can I keep playing and only verify when I withdraw?+

The licence requires the check at the latest before your first withdrawal, so it always lands before money leaves the account. At Jetsetspins Casino the team may ask earlier, at registration or after the first deposit, so the timing is not fixed. Settling it early removes the wait later.

How long does a check take once everything is sent?+

Most checks are closed within 23 hours of a complete upload. A document that is blurred or cut off restarts that clock, because the reviewer has to ask for another copy. Clear pictures are the fastest route through.

Can I upload the documents from my phone?+

A phone camera is enough: the file is uploaded from the device you are holding, and no scanner is needed. Lay the document on a flat, well-lit surface and let the phone fill the frame with all four corners. Sending at any hour is fine.