Reach a Human

Jetsetspins Casino Support: Chat, E-mail or Phone

Reach our team by live chat, e-mail or phone, 24 hours a day, 7 days a week, and most questions are answered within minutes.

Get Help Now Licensed by the UK Gambling Commission

Paid out today

144,434 £

4,117 Players in the lounge

UK licensed since 2007Regulated by the UK Gambling Commission, license 39117-1626-R-689299

Average payout in 29 minutes£36M withdrawn weekly, up to £69,000 per transaction

256-bit SSL encryptionAudited by BMM Testlabs, Gaming Laboratories International, and iTech Labs

Pick Your Speed

Choose the Way That Suits You Best

Our team works around the clock, so a real person is there whenever your question lands.

Help Without the Wait

Chat suits quick checks on a deposit, a bonus or a locked game, and the window is staffed 24 hours a day, 7 days a week, with a typical reply inside five minutes.

Open Chat

A Reply in Your Inbox

E-mail works best for statements, documents and anything you want in writing; send it to [email protected] and expect a reply in about four hours, any day of the week.

Write to Us

Speaking to Someone Now

Calling helps when you want a person to walk you through it; dial +44 20 9312 0964 any time, GMT, and you will usually be talking to someone in around three minutes.

Call Support

Built for UK Players

UK Support, UK Hours, UK Regulator

Here is the local number, the clock we keep and who watches over your account.

Reaching Us

UK phone line+44 20 9312 0964

Support clockGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

SupervisorUK Gambling Commission, license 39117-1626-R-689299

Getting Help

Gambling supportGamCare, BeGambleAware, GAMSTOP

When a reply falls short

From a stuck answer to a real review

We would rather fix a problem ourselves than have you walk away frustrated.

Why isn't this resolved yet?

Tell the support team exactly what went wrong and when, and they log it as a formal complaint rather than a quick question.

Jetsetspins Casino reference number

You receive a reference number and a written reply, so there is a clear record of what was raised and what was promised.

Ask for a manager review

If the answer still disappoints you, ask for the matter to go to a manager, who reviews the case and responds in writing.

After our final answer

Only once our process is exhausted do you take it to the UK Gambling Commission, the regulator that licenses us.

Six Departments, One Match

Which Address Should You Use?

Picking the right inbox once saves you from waiting on a department that cannot fix it.

Account

General help[email protected]

Documents and identity checks[email protected]

Money

Deposits and cash-outs[email protected]

Other

Complaints and escalations[email protected]

Your data and privacy[email protected]

Business and partnerships[email protected]

Answer clock

Fast replies, around the clock

Everything you need to know about reaching us at the right hour in the UK.

Live chat

Live chat hours24 hours a day, 7 days a week

Live chat first reply5 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+44 20 9312 0964

Phone waiting time3 minutes

Organisations That Stand Beside You

Support does not stop at our door. GamCare, BeGambleAware and GAMSTOP are independent of Jetsetspins Casino and work with players across the United Kingdom on gambling problems, at no cost and in confidence.

GamCare. Runs a free helpline and one-to-one counselling for anyone worried about their own or a relative's gambling.

BeGambleAware. Funds treatment and prevention across Britain, and explains the risks of gambling in plain terms.

GAMSTOP. Lets you block yourself from gambling sites and apps licensed here, in a single move.

Read on

Straight Answers, No Runaround

Jetsetspins Casino Support in Plain Words

Settles the small print of support, so nobody has to ask twice or wait for a reply.

trustWhy does Jetsetspins Casino want my personal data?+

Write to [email protected] and we will hand over your data or erase it. We confirm the request within four hours by email, then finish the job inside the legal window. Support cannot do this over chat, because we cannot verify you there.

trustWhat if I cannot explain my problem in English?+

Live chat and email are handled in English, German, Finnish and Norwegian. Phone lines run in English for United Kingdom players. If a subject needs another language, email reaches the team who can help.

trustWhere do I go when support cannot fix it?+

Take it up with the support team first, whatever the channel, and give them the chance to put it right. Where the reply still does not satisfy you, write to [email protected] and the matter goes to a manager. Nothing is left hanging after that.

trustWhere do I confirm who I am to support?+

Give the agent your registered email address and your date of birth, and describe the last thing you did in the account. We then know which account is yours without exposing it. No password is ever requested, so never paste one into chat or email.

trustHow long does the 23-hour check really take?+

Documents such as proof of identity, proof of address and payment method confirmation are checked in about 23 hours. Busy weekends can stretch that a little. We email you the moment the account is cleared to pay out.

trustWhen is someone actually there at night and at the weekend?+

Someone is on the desk 24 hours a day, 7 days a week, so Christmas morning counts as much as a Tuesday lunchtime. Times shown are GMT, the clock United Kingdom players live by. Chat replies land in about five minutes, email in about four hours, and a call in about three minutes.

trustWhat if a site claims to be licensed but is not?+

Jetsetspins Casino Ltd holds licence 39117-1626-R-689299 from the UK Gambling Commission, the body that regulates us here. That licence means the games, the payouts and the way we handle complaints are all watched. If a dispute ever reaches the regulator, it looks at the record we keep.

Details ready, questions answered

Gather these before you contact us so we can act on the first reply.

Your registered e-mail address
The last four digits of the payment method
Any reference number from earlier contact
A screenshot of the issue if you have one
The date and time it happened

Six operator facts

Jetsetspins Casino is run by a named UK company

After reading this you will know exactly who operates the site you play on.

Company

Legal nameJetsetspins Casino Ltd

Company numberCompany No. 92081123 (United Kingdom)

AddressHigh Street, Manchester

Licence

RegulatorUK Gambling Commission

Licence number39117-1626-R-689299

E-mail

Support e-mail[email protected]